Sassy Digital Store
Sassy Digital Store sells digital products that are delivered electronically. Because digital products can be accessed immediately after purchase, we have established the following refund policy.
Customers may request a refund within 30 days of the original purchase date, subject to the terms of this policy and applicable consumer protection laws.
Refund requests are reviewed based on the circumstances of the request.
This policy does not limit or replace any mandatory refund or consumer rights that may apply under applicable law.
If the digital product you receive is materially different from the product description, preview, or file information presented on our website at the time of purchase, please contact us.
We will review the order and, where appropriate, provide a replacement or refund.
If a purchased file is corrupted, incomplete, inaccessible, or otherwise technically defective, please contact us.
We will first attempt to resolve the issue by providing a working replacement file or another appropriate solution.
If the issue cannot reasonably be resolved, a refund may be provided in accordance with this policy and applicable requirements.
If your download link does not work or you cannot access a purchased file, please contact our support team.
Please provide your order ID and/or account email address so we can locate your purchase and assist you.
Because our products are digital files that may be accessed immediately after purchase, a refund is not automatically guaranteed simply because a customer changes their mind or no longer needs the product.
However, refund requests submitted within the 30-day period may be reviewed on a case-by-case basis.
If you accidentally purchase the same digital product more than once, please contact us as soon as possible with your order details. We will review the duplicate transaction and determine the appropriate resolution.
Payments made through Sassy Digital Store are processed by Paddle.com Market Ltd. ("Paddle"), our Merchant of Record.
Where a refund is approved, the refund will generally be returned to the original payment method through the payment processor.
Paddle may also apply its own Buyer Terms, Refund Policy, and applicable consumer protection requirements.
To request a refund or report a technical issue, contact:
Email: support@sassydigitizing.net
Phone: +1 307 533 5136
Please include:
Your name
Order ID
Email address used for the purchase
Product name
Description of the issue
Providing this information helps us review your request more quickly.
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.
Where applicable law provides greater refund or cancellation rights, those rights will apply.
For Paddle transactions, customers may also contact Paddle's buyer support regarding transaction and refund matters.
Refund requests involving suspected fraud, abuse, unauthorized redistribution, or other misuse may be investigated and may be declined where permitted by applicable law and Paddle's policies.
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